Shipping policy

MARILOU is known for its detailed artisanal work. Every piece whether it is imported or produced nationally takes a high level of work and design into consideration. We offer two purchase choices depending on your needs.
1. IN STOCK products
2. PRE ORDER/CUSTOM MADE products
      In every product you can find the specification that allows you to define this need.
      1. For IN STOCK products
      • We have a number of models available
      • Check for availability in each product
      • National Delivery uses “encomienda system” and varies from 4-5 days after deposit
      • International Delivery must be consulted with customer service according to order
      2. For PRE ORDER/CUSTOM-MADE products
      • Every piece is made from scratch
      • For custom-made order contact customer service
      • National Delivery uses “encomienda system” and varies from 4-6 weeks after deposit
      • For nationals “pick up at store” is also available
      • International Delivery must be consulted with customer service according to order
      3. For SPECIAL ORDERS OR WHOLESALERS
      • Special rates available 
      • Various transport and delivery methods available
      • For more information contact customer service 
      • In high season delivery times may vary without prior notice, these including Easter, Christmas and New Years.

      • Delivery time for custom-made orders or substantial volume orders will be established by the MARILOU team according to intricacy on order and amount of workflow at the time of admission.

      After payment is made expect an information e-mail /whatsapp detailing production and delivery for your order.